Vigencia: Año 2026

  1. Coverage
  2. The Company will make deliveries in the areas enabled on our platform and within the United States.
  3. Some remote or hard-to-reach areas may have extended delivery times or additional costs.
  4. The client will be able to verify coverage by entering their address on the platform.
  • Delivery Times
  • Standard shipments will be delivered between 1 to 5 business days, depending on the city and the logistics of the third-party operator.
  • Express or scheduled shipping available depending on region.
  • The times start counting from the moment the payment is confirmed.
  • During peak seasons (Black Friday, Christmas, Hot Sale) times may be extended due to delivery demand.
  • Shipping Costs
  • The cost is calculated according to: 
  • City or delivery area
  • Order weight/volume
  • Free shipping from a minimum purchase amount of $150.00
  • Special promotions may temporarily modify these values.
  • Confirmation and Tracking
  • Once the order is processed, it will be sent to the customer
  • Order confirmation
  • Guide number
  • Link to track shipment in real time
  • The client must check that the delivery data is correct.
  • Delivery Attempts
  • The carrier will make up to two delivery attempts
  • If it is not possible to deliver:
  • The order will be returned to the distribution center
  • The customer will be contacted to reschedule (May include new shipping cost)
  • Order Reception
  • The customer must check the package upon receiving it.
  • If the package is damaged, you must immediately report it to the deliverer or reject it.
  • Any internal product news must be reported within a maximum of 24-48 hours.
  • Deliveries to Third Parties
  • The customer can authorize another person to receive the order.
  • The third party must present a document to validate identity.
  • Exchanges and Returns
  • Exchanges or returns will only be accepted for:
  • Wrong product
  • Damaged or incomplete product
  • Returns due to withdrawal have a period of 24-48 hours.
  • Delivery Delays
  • The Company will notify the customer in case of delays in the delivery of the purchase by:
  • Climate
  • Mobility restrictions
  • High flow season
  • If the delay exceeds a reasonable time, the customer may request a shipping refund.
  1. Incorrect Information
  2. If the address is incomplete or wrong:
  3. The process will be suspended
  4. The Company will contact the client
  5. Delivery time may be extended.
  1. Contact

For questions about these Terms, please contact us at:

  • Email: info@multired.us
  • 496 Ponderosa Drive, Saint Cloud FL, 34769
  • Telephone: (321) 4429003